Improving primary health care access for vulnerable populations: Spread of a peer-support navigational intervention

Projet lauréat de l’appel à projets de recherche sur les innovations 2018-2019.

Responsables

• Miriam Abdelnour, GMF-U St-Mary’s
• Jeannie Haggerty, St-Mary’s Research Centre, Université McGill

RRAPPL impliqués

• RRAPPL Université McGill
• RRAPPL Université de Montréal – RRSPUM

Résumé

This project adapts in one clinic and spreads to a new clinic a promising intervention in which lay volunteers provide navigational support by telephone to help patients access needed health services. The initial test of the intervention shows that the telephone support was highly appreciated by patients and that it improved their capacity to access health services. The volunteer guides found the experience both meaningful and feasible. We will verify the intervention’s effectiveness, feasibility and acceptability in a new set of patients, volunteers, and clinicians by a process of ongoing evaluation that adapts the intervention and embeds it in the clinics’ existing routines.

Résultats

• Haggerty, J. et Lussier, S. Aider les patients à trouver leurs repères dans le système de santé : projet pilote avec des navigateurs bénévoles présentation à la Journée annuelle du Réseau-1 Québec, 17 juin 2022